REFUND AND RETURNS POLICY

CuppaKind LLC prioritizes customer satisfaction. If you are not satisfied with your purchase, we offer a convenient return and refund policy to ensure a pleasant shopping experience.

1. Return Period

You have 7 days from the date of receipt to request a refund or exchange. Return conditions require that the item be unused, in its original packaging, and in the same condition as when it was received.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

Contact Us: Email support@cuppakind.shop or call (351) 252-6674 to request a Return Authorization (RA) number. Please be sure to include your order number and the reason for your return.

Return Authorization: Once your return request is approved, you will receive an RA number and instructions on how to return the item.

Packaging Items: Please carefully pack the item in its original packaging, including all accessories, labels, and tags. Please clearly mark the RA number on the outside of the packaging.

Shipping Items: Please return the item to the address provided in your RA email. You will be responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status. If your return is approved, we will process your refund and issue a refund to your original payment method within 10 business days.

4. Non-Refundable Items

Certain items are non-refundable, including:

Items marked as final sale

Opened or used items (unless defective)

Gift cards

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@cuppakind.shop or call (351) 252-6674. We will work with you to resolve the issue and may provide a free refund or replacement.

6. Customer Service

If you have any questions about our refund and return policy or need further assistance, please feel free to contact us:

Email: support@cuppakind.shop

Phone: (351) 252-6674

Thank you for choosing CuppaKind LLC! We appreciate your business and look forward to serving you.